Safaricom Is Hiring 600 People To Revive Its Struggling Customer Care Team
Safaricom CEO, Bob Collymore, Chairman, Board of Directors, Nicholas Nganga and Steve Chege, Director of Corporate Affairs during the release of Safaricom Limited Annual Report held at the Bomas of Kenya. In his speech during the Safaricom AGM held on September 2 2016, Safaricom’s CEO Bob Collymore admitted that the firm is not providing its customers with the best experience when it comes to customer care. To address this issue, Collymore said Safaricom planned to increase Safaricom’s customer care capacity by four times to make it more responsive to its customers’needs....