Safaricom Introduces Zuri Customer Care Chatbot For Telegram And Fb Messenger
Zuri enables Safaricom mobile data users to manage their subscription services: they can view their subscriptions and unsubscribe from chargeable SMS services. Zuri can also handle M-PESA queries such as transaction reversals, data bundle purchases, airtime top up and checking M-PESA and airtime balances Safaricom Chief Customer Officer, Sylvia Mulinge said, “We are continually working to provide the best experience to our customers by investing in technology and products that are designed to give them more choice and control....