The Communications Authority of Kenya (CA) has issued a vehement warning on the resurgence of a scam. They have urged citizens to be vigilant about all calls allegedly from their service provider, and in particular, those that ask for Personal Identification Information(PII) such as PIN numbers. CA has issued a seven step guideline on how to avoid this scam. 1. Be cautious; don’t respond to calls asking for PII 2. Delete any request for financial information or passwords 3. Your PIN, your secret; do not divulge it to anyone 4. Slow down and think it through any potential actions you make. An extra second of thought could save you a lot of damage. 5. Research the facts, be suspicious of all unsolicited requests from any comany you use 6. Reject unsolicited requests or offers for help as companies typically don’t call you to provide help unless specifically requested by the customer. 7. Report fraud cases immediately to the nearest police station CA director-general Francis Wangusi said the agency, through the National Kenya Computer Incident Response Team Coordination Centre, has received reports involving theft of personal identification information through social engineering leading to SIM swap fraud. He also indicated that postpaid customers face higher losses than their prepaid counterparts because their billing is usually at the end of the month.
