Following the outbreak of the pandemic in 2020, more business and leisure travellers are going online to make their travel plans. From finding the next destination to getting reviews and making bookings, it’s all gone digital. Amongst the areas that have seen significant transformation are payments and reservations. Today, the hospitality and tourism industries are at the forefront of cashless payments, with a broad range of merchants facing customers who demand fast and frictionless services. Thanks to E-payment platforms such as Pesapal that have a variety of solutions tailored for the hospitality and tourism sector the solution enables industry players to deliver an increasingly seamless customer experience while ensuring that payment is never detrimental to consumer pleasure for booking or enjoying leisure activities. Over the last decade, digitalization has revolutionized the tourism and hospitality industry. Advances in technology and innovations have spurred a transformation in the sector and redefined how the travel and hospitality sectors operate. “When we built the Pesapal payment platform, our focus was developing a solution that would enable seamless process integration for customers and players in the hospitality and tourism industry. We listen to our customers and merchants to simplify their experiences.” “As an industry, the travel and hospitality sector, we have had to adopt sustainable business models to attract both local and international travellers, this meant adopting online solutions,” Tandaza Africa Founder Charity Githinji said. “You must be able to conduct business without physical contact. Technology enables easier and seamless ways of doing business,” Mr Hersi added. Some of these solutions include ReservePort, Invoicing, Payment Links, and Ticket Sasa that the industry can adopt.
